Our Promise to You

We are large enough to handle complex multi-site contracts and focused enough to give every customer the personal, attentive service they deserve.

Work is carried out at a transparent fixed price or, for larger projects, a detailed written estimate is provided in advance. Our current rates are listed on the Prices page.

12-Month Workmanship Guarantee

Every job completed by our engineers is backed by a written 12-month guarantee on workmanship, issued with your invoice rather than buried in small print. The guarantee covers the quality of the labour we performed — joints and pipework we installed, components we fitted, commissioning settings we set and the accuracy of the certification we issued. If a fault directly attributable to our work appears within twelve months of the visit, we return and rectify it at no charge for labour, and we prioritise guarantee callouts ahead of new bookings.

Making a claim is deliberately simple: call 07427 826446 with your invoice or certificate number, describe the fault, and we will arrange an attendance — usually the same or next working day. There is no claim form, no excess and no requirement to prove the fault before an engineer attends. Where a problem turns out to be unrelated to our workmanship, for example a failed component that was already installed or damage caused by a third party, we will explain the cause in writing and quote separately before doing any chargeable work.

Manufacturer Warranties on Parts and Appliances

Parts and appliances carry the original manufacturer's warranty in addition to our workmanship guarantee — typically two to ten years on a new commercial or domestic boiler depending on the brand and whether an annual service is maintained. We only fit genuine manufacturer parts, register new appliances with the manufacturer on your behalf where registration is required to activate cover, and notify Building Control of notifiable installations so your warranty and compliance position both stand up.

Most manufacturer warranties are conditional on a documented annual service by a Gas Safe registered engineer. We keep a record of every appliance we install and send a renewal reminder before the service is due, so cover is never invalidated by a missed inspection.

£5 Million Public Liability Protection

We hold £5 million of public liability insurance covering both domestic and commercial premises. That level of cover meets the thresholds set by the majority of commercial landlords, managing agents, hospitality groups and local authority frameworks, and a copy of our certificate of insurance is available on request for your compliance file, tender submission or supplier onboarding pack.

Gas Safe Qualification Standards

Every member of our team holds a current Gas Safe registration and the commercial competencies required for the work they undertake — COMCAT 1 to 5 for catering appliances, CODNCO1 and CORT1 for direct-fired and radiant heating, ICPN1 for commercial pipework, CIGA1 for commercial installations, and CCN1 with associated appliance modules for domestic work. Qualifications are reassessed every five years under the ACS scheme, and we verify each engineer's card before they are assigned to a job.

You can independently verify any engineer we send: we provide their Gas Safe licence number before the appointment, and they will present their photo ID card on arrival showing the exact categories of gas work they are approved to carry out.

Fixed Price Assurance

The price we quote is the price you pay. Certificate work is priced per appliance rather than by the hour, so a difficult installation or an unexpectedly long visit does not change your bill. There are no call-out fees, no travel charges within our coverage area and no evening or weekend premiums on standard certification. Where remedial work is identified during an inspection, we stop, explain the issue, and give you a written fixed price before proceeding — nothing chargeable is ever carried out without your approval.

Professional Conduct on Site

Our engineers arrive in clean branded workwear, carry photo ID, use dust sheets and protective coverings, and leave the work area as they found it. We work around your trading hours, keep noise and disruption to a minimum, and brief you on anything that needs your attention before we leave the site.

Transparent Invoicing

Every invoice includes a clear line-by-line breakdown of appliances inspected, certificates issued and any parts supplied — no vague lump sums and no surprises. Account terms and consolidated monthly billing are available for regular commercial clients and multi-site portfolios.

Data Protection & Confidentiality

Your personal and business information is never shared, sold, or disclosed to any third party. We handle all records in strict compliance with UK data protection legislation, and certificates are retained securely so duplicates can be reissued if you lose the original.